Adding new statuses to tickets

avatar belov.ss Feb 22. 2010. 5:49 am
Hello,

Just quick question. Is it possible to add/change tickets status by creating new module or one way is just change internal code?
For example, developer can only confirm that ticket is done, then manager/tester can close this ticket.
So, we need to check if user have ability to close or confirm the ticket, show this check box under comment form and button on the right.
In tickets list highlight tickets with confirmed status and display all of them after active tickets

Thanks for helping!
Sergey
avatar Ilija Studen Staff Feb 22. 2010. 8:37 am
Hello Sergey,

Code change is the only way to go for what you are trying to achieve (if you wish to have any usable level of integration)...

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