aC forum: Incoming Mail -> confirmation e-mail http://www.activecollab.com/forums/topic/5754/ Recent posts on topic: Incoming Mail -> confirmation e-mail en-us Thu, 24 May 2012 07:53:55 CDT http://www.activecollab.com/forums/post/28830/#post28830 http://www.activecollab.com/forums/post/28830/#post28830 Post #12 by Viztech Viztech Hello Adam,

Thank you for showing you interest in it :) - we are in the BETA testing phase of this and should be able to release it for use by the end of November 2010 or first week of December 2010 :)

We will keep you updated via this post - thank you!

]]> Mon, 22 Nov 2010 02:08:52 CST http://www.activecollab.com/forums/post/28829/#post28829 http://www.activecollab.com/forums/post/28829/#post28829 Post #11 by adam.griffith adam.griffith Hi Viztech

Any movement on this? We are keen to employ this functionality.

Thanks!

]]> Sun, 21 Nov 2010 23:54:19 CST http://www.activecollab.com/forums/post/28614/#post28614 http://www.activecollab.com/forums/post/28614/#post28614 Post #10 by interactiveminds interactiveminds
Viztech:
Hello Friends,

We have achieved this functionality of sending out the confirmation email once a ticket has been created from email. On the other hand, we have developed an internal system too where you can send email to user in a standard manner i.e. TO, CC and BCC and it is added automatically to comments as well.

We are doing BETA testings of this system and will release as soon as it is available for public use. Please contact us if you are interested in BETA testing.

Thank you!


Please keep us posted when the public version is released! Thank you!

]]> Mon, 08 Nov 2010 08:35:54 CST http://www.activecollab.com/forums/post/28613/#post28613 http://www.activecollab.com/forums/post/28613/#post28613 Post #9 by Viztech Viztech Few added notes:
1. @mitja - our system does it that a sender becomes part of subscriber
2. @karl.lettenstrom - in our approach, project leader becomes the default responsible person for the ticket and rest of the project members are also assigned as a default system developed by us
3. We have an e-mail template system for it so you can always change the text as you want from admin panel and available variables can be used in the template :)

We have developed good options but we will be doing the first release with limited options and then gradually we will adding more points in upcoming releases.

Thank you!

]]> Mon, 08 Nov 2010 07:59:49 CST http://www.activecollab.com/forums/post/28612/#post28612 http://www.activecollab.com/forums/post/28612/#post28612 Post #8 by Viztech Viztech Hello Friends,

We have achieved this functionality of sending out the confirmation email once a ticket has been created from email. On the other hand, we have developed an internal system too where you can send email to user in a standard manner i.e. TO, CC and BCC and it is added automatically to comments as well.

We are doing BETA testings of this system and will release as soon as it is available for public use. Please contact us if you are interested in BETA testing.

Thank you!

]]> Mon, 08 Nov 2010 07:53:17 CST http://www.activecollab.com/forums/post/28610/#post28610 http://www.activecollab.com/forums/post/28610/#post28610 Post #7 by karl.lettenstrom karl.lettenstrom And it would also be great if you could add a person as owner of the ticket by adding that one as CC or such.

And maby, by putting a number (+2, +1, 0, -1, -2) at the beginning of the topic, you could set the priority?

]]> Mon, 08 Nov 2010 07:00:19 CST http://www.activecollab.com/forums/post/28475/#post28475 http://www.activecollab.com/forums/post/28475/#post28475 Post #6 by james james +1

]]> Wed, 27 Oct 2010 13:14:25 CDT http://www.activecollab.com/forums/post/28154/#post28154 http://www.activecollab.com/forums/post/28154/#post28154 Post #5 by mitja mitja +1
What we would need is just that sender is automatically added to Subscribers.

]]> Thu, 07 Oct 2010 07:22:47 CDT http://www.activecollab.com/forums/post/27732/#post27732 http://www.activecollab.com/forums/post/27732/#post27732 Post #4 by interactiveminds interactiveminds
Goran Radulović:
Hi,

Good suggestions. Both ideas are fine, and most probably we will work on them.


Goran,
Any updates on this suggestion? I think it's a great suggestion and have appreciated this feature when working with other project management systems. I've searched the forum quite a bit and do not see anything else pertaining to his particular issue.

At first I thought I could work around not having this feature by creating an auto-reply message for the incoming email addressed assigned to activeCollab but then I realized that this would be counterproductive since I need my clients to be able to receive a confirmation email and be able to reply to that email so that their replies are associated with the initial ticket.

Any updates would be very helpful. Thanks!

]]> Sat, 04 Sep 2010 19:11:14 CDT http://www.activecollab.com/forums/post/25298/#post25298 http://www.activecollab.com/forums/post/25298/#post25298 Post #3 by Goran Radulović Goran Radulović Hi,

Good suggestions. Both ideas are fine, and most probably we will work on them.

]]> Tue, 09 Mar 2010 14:26:46 CST