aC forum: Email notification not working http://www.activecollab.com/forums/topic/6176/ Recent posts on topic: Email notification not working en-us Thu, 24 May 2012 08:45:40 CDT http://www.activecollab.com/forums/post/26888/#post26888 http://www.activecollab.com/forums/post/26888/#post26888 Post #7 by Ilija Studen Ilija Studen
wei.zheng163:
Sorry, it was a false alarm! For some reason, my email server put all the emails sent from AC to Spam box, and unfortunately, I didn't set up my email client to display the spam box.

Sorry about that. The email function IS working properly, and AC is working properly.


Thank you for the followup, we are glad to hear that you found what was the cause of the problem.

]]> Mon, 05 Jul 2010 10:21:25 CDT http://www.activecollab.com/forums/post/26883/#post26883 http://www.activecollab.com/forums/post/26883/#post26883 Post #6 by Nathan S. Nathan S. Thanks for the update Wei --- much appreciated!

]]> Mon, 05 Jul 2010 07:05:24 CDT http://www.activecollab.com/forums/post/26882/#post26882 http://www.activecollab.com/forums/post/26882/#post26882 Post #5 by wei.zheng163 wei.zheng163 Sorry, it was a false alarm! For some reason, my email server put all the emails sent from AC to Spam box, and unfortunately, I didn't set up my email client to display the spam box.

Sorry about that. The email function IS working properly, and AC is working properly.

]]> Mon, 05 Jul 2010 07:02:24 CDT http://www.activecollab.com/forums/post/26881/#post26881 http://www.activecollab.com/forums/post/26881/#post26881 Post #4 by Nathan S. Nathan S. I'm very interested to hear the results of this issue, as I have not updated to 2.3.1 yet but plan to update soon and we rely heavily on the incoming mail module.

]]> Mon, 05 Jul 2010 06:58:42 CDT http://www.activecollab.com/forums/post/26880/#post26880 http://www.activecollab.com/forums/post/26880/#post26880 Post #3 by wei.zheng163 wei.zheng163 Yes, the ticket is created correctly, but the email is not sent.

As the ticket is created by the system, there is no assignee. But the project leader is set up as the subscriber on the ticket. In this case, an email should have been sent out.

Regards,
--Wei

]]> Mon, 05 Jul 2010 05:29:05 CDT http://www.activecollab.com/forums/post/26873/#post26873 http://www.activecollab.com/forums/post/26873/#post26873 Post #2 by Ilija Studen Ilija Studen Hello Wei,

Do you get the ticket created? Or the import fails?

]]> Sat, 03 Jul 2010 13:44:58 CDT http://www.activecollab.com/forums/post/26869/#post26869 http://www.activecollab.com/forums/post/26869/#post26869 Post #1 by wei.zheng163 wei.zheng163 In the past, when clients send an email to a particular email address, my system would scan the the email box (via cron job). Then it would create a ticket in a designated project, and sends out a notification email to the staff who is responsible for the project.

However, after upgrading to 2.3.1, the email notification is no longer being sent out.

Does anyone else have the same issue?

Regards,
--Wei

]]> Sat, 03 Jul 2010 00:09:25 CDT