Files download as corrupt.

Geoffrey G. Pro

Jul 24. 2011. 6:17 pm

(Please refer to me as Ben, I am a developer for Geoffrey G.)
Hello,
This problem seems to be affecting about 20% or so of your currently uploaded files. When certain files are downloaded, they appear to be corrupt. This has happened commonly on .pdf's and .doc's. This is a severe problem, and I have not figured out a way to fix it. What could be causing this. It's affecting many files on our system. The file downloads fine, but when opened Word says the file is corrupted, as does Reader says when opening a pdf.
Help would be greatly appreciated!

-Ben

Rok M. Dev

Jul 25. 2011. 12:57 am

#2

Hi,

you could check out the file on FTP ... so you will know if the file uploaded are fine or not. That would be the first step.

Ilija Studen Staff

Jul 25. 2011. 7:41 am

#3

Hello Ben,

Did you, by any change, migrate activeCollab from a different location to the current location in the past?

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mikecron Pro

Dec 14. 2011. 12:05 pm

#4

Hi Ilija,

This is exactly the problem I'm having with our copy of AC, and yes, we have moved the system from one server to another about a month ago.

I apologize for resurrecting an old thread, but is this something you could answer so the solution is available to all?

Thanks!

Ilija Studen Staff

Dec 14. 2011. 3:59 pm

#5

Hello Mike,

If you files were migrated, it is possible that your FTP client used ASCII mode for file transfer. This is problematic because ASCII mode may change the content of the data it transfers (that mode treats the content as text, not as binary data so it sometimes applies character set modifications). Because of that, we recommend (and highlight in documentation) that you should ALWAYS use binary mode.

Only way to revert this is to use your backup, if you still have it, and re-upload the files in binary mode. There is no other solution, because we don't know in which way ASCII transfer mode changed your data.

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