This is the second module that was given to beta testers a couple of days ago (first one is Invoicing) and I dare to say that this is the one of the most important features added to activeCollab since it was created.
The reason why this module is so significant is that email is the most important communication tool that people use online. No matter how smart project management and collaboration applications are trying to be, people will always tend to use the tools that they are most comfortable with - and that usually means “email”.
How many times did your client replied to an email notification sent by activeCollab or sent an email directly to you, even though you agreed that you’ll use activeCollab for all project related communication? How many times your clients or even your employees simply did not use the tool because the email was more convenient to them?
Incoming Mail module is designed to address these issues and to significantly increase activeCollab adoption rate in your company and among your clients. By using this module, activeCollab can check any number of POP3 and IMAP mail servers to read the email messages.
When an email is received, the system checks whether the message is a reply to a notification sent by activeCollab or it’s a new message:
Message attachments are automatically imported and attached to comments, discussions and tickets:
On top of that, the system offers two additional tools. The first is the mailbox management tool with detailed activity log:
The second is a conflict resolution tool. Instead of simply ignoring the message that system can’t handle automatically, it will import it and let the administrators to decide what to do with the message.
Incoming Mail module is scheduled for release as part of activeCollab 1.2 (no ETA, sorry), including both Small Biz and Corporate edition.
If you have something important to say about the issues discussed in this post please write at firstname.lastname@example.org.
Instant access and no credit card required